Hospitality


Case Study - Hotel Front Upselling - BI, Machine Learning, Mobility

  Business Scenario

The customer is looking to add new business models by
providing much more in-depth data analysis SaaS solutions to its customers.                    



  Proposed Solution

  • Development of a cloud based big data analysis platform
  • Real time integration with major hotel chains                                                               

  Key Highlights

  • BI Dashboards
    • Multi-tenancy
    • Dashboard for operational reporting such as RevPAR, Upsell/cross-sell revenue etc
    • Ad-hoc analysis capabilities level data insight
  • Machine Learning
    • Revenue forecasting
    • Prediction of upsell/cross-sell probability based on customer behavioral pattern
  • Integration Service
    • Various integration channels with major hotel chains for real-time as well as bulk data exachange
    • Multiple data sources such as Web Services, SharePoint, FTP
  • Mobile App For Dashboards
    • User Authentication using OAuth 2.0
    • Adobe Phonegap for cross platform development

  Technology

  • BI Tool: Microsoft Power BI
  • Database : RDBMS (SQL Server)
  • Machine Learning : R script, Microsoft machine learning platform